CPGRAMS Mobile App: Centralized Public Grievances Redress and Monitoring System

Centralized Public Grievances Redress and Monitoring System/ CPGRAMS Mobile App of GoI

The mobile app CPGRAMS is to facilitate speedy redress through effective & efficient monitoring of grievances by various Ministries/Departments/Government Organizations, including the modal agencies. CPGRAMS is an online web-enabled application that facilitates the following utilities:

i) online lodging and status-tracking of grievances by citizens

ii) Lodging of grievances received locally by post including the facility to electronically store the complaint as a scanned document

iii) Online forwarding of Grievances to sub-ordinate offices

iv) Electronic (online) dispatch of Action Taken Reports (ATR’s) by various ministries/departments

v) Query on the Status of any of the Registered Grievances

vi) Forwarding of Reminders/Clarifications for the grievances lodged earlier

CPGRAMS Mobile App launched by GoI dt 21 Oct 2015