CPGRAMS Mobile App: Centralized Public Grievances Redress and Monitoring System

Centralized Public Grievances Redress and Monitoring System/ CPGRAMS Mobile App of GoI

The mobile app CPGRAMS is to facilitate speedy redress through effective & efficient monitoring of grievances by various Ministries/ Departments/ Government Organizations, including the modal agencies. CPGRAMS is an online web-enabled application that facilitates the following utilities:

i) online lodging and status-tracking of grievances by citizens

ii) Lodging of grievances received locally by post including the facility to electronically store the complaint as a scanned document

iii) Online forwarding of Grievances to sub-ordinate offices

iv) Electronic (online) dispatch of Action Taken Reports (ATR’s) by various ministries/departments

v) Query on the Status of any of the Registered Grievances

vi) Forwarding of Reminders/Clarifications for the grievances lodged earlier

The CPGRAMS mobile app not only allows lodging of grievances, but the people can also track the status of the redress of their grievance.

CPGRAMS Mobile App launched by GoI dt 21 Oct 2015


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