EPFO’s Citizens’ Charter 2017 and e-Court Management System launched; PF Claims Settlement in 10 Days; Grievance Redressal in 15 days
EPFO has launched Citizens’ Charter 2017 and e-Court Management System, to bring transparency and accountability on the part of EPFO by making the service delivery system/ grievance redressal mechanism more efficient. Timeline to deliver services to stakeholders has been reduced, e.g. claim settlements in 10 days and grievance redressal in 15 days.
EPFO e-court Management System has been launched with objective to provide paperless court system wherein court procedure of EPF & MP Act, 1952 and EPFAT will take place in a digital environment to meet aspirations of all the stakeholders, like Employers, Employees, Litigants, CBT, etc.
To facilitate easy access to the tribunal, EPFO will arrange to send automated messages (SMS) to the litigants on their registered mobile numbers with updates on the status of their cases.
Now the parties can file all their paper, evidence, documents, etc. online and all the stakeholders can access all the details of the case online along with updates on status thereof.
Revised Service Delivery Standards of EPFO as per Citizen’s Charter 2017
|Sl. No.||Services (Forms)||Services (New Forms)||Standards||Earlier|
|1.||Settlement of form-19 (PF – final withdrawal)||Composite Claim Form (Aadhaar & Non-Aadhaar)||10 days||30 days|
|2.||Settlement of form 31 (PF – part withdrawal)||Composite Claim Form (Aadhaar & Non-Aadhaar)||10 days||30 days|
|3.||Settlement of form 13 (PF – transfer)||–||10 days||30 days|
|4.||Settlement of form 14 (PF – payment of life insurance premium)||–||10 days||30 days|
|5.||Settlement of form 20 (PF – final withdrawal by nominee on death of member)||Composite Claim Form in Death Cases.||7 days||30 days|
|6.||Settlement of form 10 D (Pension – monthly pension)||Composite Claim Form in Death Cases.||7 days||30 days|
|7.||Settlement of form 10 C (Pension – withdrawal benefit/Scheme Certificate)||Composite Claim Form (Aadhaar & Non-Aadhaar)||10 days||30 days|
|8.||Settlement of form 5 IF (Insurance – payment to nominee on death of employee while in service)||Composite Claim Form in Death Cases.||7 days||30 days|
|9.||Issue of annual accounts slips||–||31 May||30 Sept.|
|10.||Redressal of grievances||–||15 days.||30 days|