PF Claims Settlement in 10 Days; EPFO launches Citizens’ Charter 2017 and e-Court Management System

EPFO’s Citizens’ Charter 2017 and e-Court Management System launched; PF Claims Settlement in 10 Days; Grievance Redressal in 15 days

EPFO has launched Citizens’ Charter 2017 and e-Court Management System, to bring transparency and accountability on the part of EPFO by making the service delivery system/ grievance redressal mechanism more efficient. Timeline to deliver services to stakeholders has been reduced, e.g. claim settlements in 10 days and grievance redressal in 15 days.

EPFO e-court Management System has been launched with objective to provide paperless court system wherein court procedure of EPF & MP Act, 1952 and EPFAT will take place in a digital environment to meet aspirations of all the stakeholders, like Employers, Employees, Litigants, CBT, etc.

To facilitate easy access to the tribunal, EPFO will arrange to send automated messages (SMS) to the litigants on their registered mobile numbers with updates on the status of their cases.

Now the parties can file all their paper, evidence, documents, etc. online and all the stakeholders can access all the details of the case online along with updates on status thereof.

EPFO Citizen’s Charter 2017 for Clients (Member Employees/ Employers)

Revised Service Delivery Standards of EPFO as per Citizen’s Charter 2017

Sl. No.Services (Forms)Services (New Forms)StandardsEarlier
1.Settlement of form-19 (PF – final withdrawal)Composite Claim Form (Aadhaar  & Non-Aadhaar)10 days30 days
2.Settlement of form 31 (PF – part withdrawal)Composite Claim Form (Aadhaar  & Non-Aadhaar)10 days30 days
3.Settlement of form 13 (PF – transfer) –10 days30 days
4.Settlement of form 14 (PF – payment of life insurance premium) –10 days30 days
5.Settlement of form 20 (PF – final withdrawal by nominee on death of member)Composite Claim Form in Death Cases.7 days30 days
6.Settlement of form 10 D (Pension – monthly pension)Composite Claim Form in Death Cases.7 days30 days
7.Settlement of form 10 C (Pension – withdrawal benefit/Scheme Certificate)Composite Claim Form (Aadhaar  & Non-Aadhaar)10 days30 days
8.Settlement of form 5 IF (Insurance – payment to nominee on death of employee while in service)Composite Claim Form in Death Cases.7 days30 days
9.Issue of annual accounts slips –31 May30 Sept.
10.Redressal of grievances –15 days.30 days

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